Angela Riddle

Business Operations Leader • AI Consultant • Technology Strategist

Helping businesses streamline operations, implement technology, improve visibility, and achieve measurable growth through practical solutions.

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25+ Years ExperienceOperations LeaderAI ConsultantWeb DeveloperTechnical Writer

What I do

Three ways I make a business run better

Build

AI & Automation

  • ChatGPT workflow automation
  • Knowledge systems
  • Business process design
Run

Business Operations

  • Process improvement
  • Training & documentation
  • Project coordination
Show

Digital Solutions

  • Web development
  • SEO
  • Graphic design
  • Content strategy
25+

Years of experience

LeadershipTechnologyTrainingOperations

Why clients hire me

  • Built production software as sole developer
  • Led a team of 13
  • Cut client manual workload by up to 60%
  • Created websites
  • Microsoft Office Specialist certified

Featured expertise

One operator, many working disciplines

AI Consulting
Web Development
SEO
Graphic Design
Resume Writing
Technical Documentation
Business Consulting
Training
Project Management
Process Improvement
WordPress
Workflow Automation

Career highlights

From the front line to the architecture

Each step added a layer: people, quality, systems, then AI. Emerald marks the technology years.

  1. 1999
    Team Lead
  2. 2001
    Account Manager
  3. 2005
    Client Services & Training Supervisor
  4. 2008
    Training Supervisor & QA Manager
  5. 2016
    Digital Operations Specialist
  6. 2018
    General Manager
  7. 2021
    Applied AI Engineer
  8. 2021
    Technical Architect

Featured projects

Work you can point to

SCREENSHOT

AI to Author Genie

Production desktop app for writers, educators, and professionals, built as sole developer. Cut manual writing and editing time by 50–70%.

DIAGRAM

AI Workflow Systems

Multi-step AI agents, chatbots and document pipelines for support triage. Up to 60% less manual workload for clients.

SCREENSHOT

E-Commerce Development

WordPress and WooCommerce implementations, including a full ecommerce site and its digital assets.

PROCESS MAP

Operations Improvement

Instructor-led training, SOPs and process documentation across customer service, collections and compliance.

Skills

Where the depth is

About

Builder. Problem Solver. Leader.

For more than two decades I've helped organizations solve problems, improve operations, train teams, implement technology, and deliver results.

The path

  1. Started in customer service
  2. Moved into leadership
  3. Became a trainer
  4. Quality assurance
  5. Technology specialist
  6. Web developer
  7. Business owner
  8. AI engineer

Every role added something the next one needed. Service taught me what customers actually feel. Leadership and training taught me how teams learn. Quality assurance taught me to see where a process breaks.

Technology came next, first as websites, then as software, then as AI systems that take real work off people's plates.

I've led teams, managed business operations, developed software, created training programs, built websites, optimized search rankings and designed AI-powered workflows.

Today I help businesses improve efficiency, automate tasks, strengthen their online presence, create professional documentation and achieve measurable growth through practical solutions and reliable support.

Experience

Career at a glance

Applied AI Engineer
Independent contractor · Jan 2021 – Present

Production chatbots and multi-step AI agents for support triage and contact centers, RAG pipelines, document processing and observability dashboards. Reduced client manual workload by up to 60%.

Technical Architect & AI Workflow Designer
AI-to-Author Genie · Jan 2021 – Present

Sole developer of a production desktop app for writers, educators and professionals. Designed a reusable prompt engineering framework and cut users' manual writing and editing time by 50–70%.

General Manager
Feather Petroleum / Stop'n Save · Apr 2018 – Dec 2025

Led and grew a team of 13 at a high-volume location. Owned audits, inventory, HR compliance and daily financial reporting, and served as the on-site technical troubleshooter for POS systems and networking.

Implementation & Technical Workflow Specialist
Self-employed · Jan 2016 – Jan 2021

Web development, graphic design and a full WordPress and WooCommerce ecommerce build. Ran kickoffs and workflow mapping for several clients at once, and built Python automation tools and cloud integrations.

Training Supervisor & QA Manager
Sprint PCS · 2008 – 2012

Ran QA, onboarding and instructor-led training for customer service, collections and retention teams.

Client Services & Training Supervisor
Midland Credit Management · 2005 – 2008

Primary escalation point for complex accounts in a high-volume call environment, and trainer of new hires.

Account Manager
Glendale Finance · 2001 – 2005

Managed customer portfolios, reconciliations and documentation audits in CRM and financial systems.

Team Lead
Asset Recovery Services · 1999 – 2001

Led daily operations for a team of recovery specialists and improved workflow efficiency.

Education

Computer science

B.S., Computer Science (Cybersecurity / Systems Analysis)
Southern New Hampshire University · 2020 – In progress
A.S., Computer Science (Systems Development / Web Design)
Rio Salado Community College · 2011 – 2014

Certifications

Microsoft Office SpecialistMicrosoft Azure FundamentalsSQL FundamentalsCybersecurity FundamentalsAdobe Creative Suite TrainingWeb DevelopmentSEO & Digital CommunicationsSocial Media Marketing

Skills and expertise

The full toolkit

AI & Automation

ChatGPTPrompt engineeringChatbot developmentAI developmentPython automationEmail automationSMS automationQA automationTask automationProcess automationWorkflow setupRAG pipelinesLangChainOpenAIDocument processing (OCR, NLP)LLM evaluation

Web Development

WordPressFull stackFront-endWebsite migrationWeb accessibilityWebsite securityWordPress performanceWeb automationWebsite analytics

SEO & Search

SEO auditGoogle SEOLocal SEOYouTube SEOeBay SEOWordPress SEOSEO copywritingSearch engine marketing

Design

Graphic designLogo designPackaging designGraphic illustrationResume designWeb graphicsAdobe PhotoshopAdobe IllustratorAdobe Premiere ProBranding

Writing & Documentation

Technical writingTechnical documentationProposal writingBusiness reportsCopywritingContent calendarContent marketingPublished authorSOP development

Data, Quality & Compliance

SQLPythonSnowflakeExcelKPI trackingDashboardsQuality assuranceAuditsRisk managementHR complianceJira & Confluence

Business & Operations

Business consultingBusiness operationsBusiness transformationProcess improvementProcess analysisBusiness coachingSecurity consultingPrivacy consulting

Services

Clear offers, practical results

Five ways to work together. Pick one or combine them.

Offer

AI Consulting

  • Business automation
  • ChatGPT systems
  • Workflow development
Start a project
Offer

Resume Services

  • ATS optimization
  • Career transition
  • Executive resumes
Start a project
Offer

Web Development

  • WordPress
  • SEO
  • E-commerce
Start a project
Offer

Business Documentation

  • Policies
  • SOPs
  • Training manuals
Start a project
Offer

Operations Consulting

  • Process improvement
  • Team development
  • Workflow design
Start a project

Portfolio

Proof, not promises

Seven kinds of evidence. Each tile below is a slot for a real sample.

ADD SITE SCREENSHOT

Websites I've built

ADD DESIGN

Graphics I've designed

ADD DEMO

AI systems

ADD SAMPLE

Documentation examples

ADD MATERIAL

Training materials

ADD DASHBOARD

Data dashboards

ADD MAP

Process maps